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Wakapi career site
Development · Mendoza, Other / Remote · Hybrid

Product Specialist

The Wakapi team is growing! We’re on the lookout for a new Wakaper to join us as our next Product Specialist. Think you’re the right fit? Let’s make it happen!

The Role:
We are looking for a proactive and knowledgeable Product Specialist to join our team. This role is key to ensuring our clients have a seamless experience with our products by providing expert configuration, guidance, and support across a variety of technical and functional aspects. You will work cross-functionally with internal teams and directly with clients to drive product adoption and satisfaction.

Responsibilities:

  • Configure client data across multiple complex systems.

  • Develop and maintain in-depth knowledge of our product portfolio.

  • Deliver exceptional customer service and support at all stages of the client journey.

  • Respond to customer inquiries, resolve concerns, and assist in selecting the most suitable products.

  • Demonstrate product functionality accurately and effectively.

  • Clearly communicate technical specifications to both technical and non-technical audiences.

  • Follow up with leads and prospects to drive conversions.

  • Upsell related products and services to new and existing customers.

  • Manage ongoing customer projects and ensure smooth implementation.

  • Provide training sessions internally and externally on product usage and best practices.

  • Troubleshoot customer hardware issues and support the technical team with complex cases.

  • Collaborate with the support team on escalated tickets and issues.

  • Create and maintain technical documentation in the Help Center, including drafting new content and updating existing articles.

  • Contribute to improving customer tutorials, visuals, and documentation using basic photo/video editing tools.


    Requirements:

    • Proven experience in a customer-facing product or support role.
    • Strong knowledge of product features and technical specifications.
    • Excellent written and verbal communication skills.
    • Ability to explain complex technical concepts in a clear, user-friendly way.
    • Detail-oriented with strong organizational and project management skills.
    • Comfortable working across multiple systems and tools.
    • Highly desired: Basic skills in photo/video editing for creating screenshots, product visuals, and training materials.


     C - AD - 952025

    Wakapi Web

    Department
    Development
    Locations
    Mendoza, Other / Remote
    Remote status
    Hybrid

    Current Job Openings

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    Mendoza

    The Wakapi Spirit

    We offer excellent working conditions, an ever-evolving benefits package and a great working environment that will make you feel Wakapi is your perfect fit.

    Enjoy our personalized career plans to achieve your professional goals and remember that we are committed to the growth of our talents through continuous training programs.

    About Wakapi

    We are passionate about what we do and we strive to be better with each day that goes by. 

    We want to contribute to the generation of a technological community powered by the conviction that, through small actions, we can help create a better world.

    Founded in 2006
    Development · Mendoza, Other / Remote · Hybrid

    Product Specialist

    The Wakapi team is growing! We’re on the lookout for a new Wakaper to join us as our next Product Specialist. Think you’re the right fit? Let’s make it happen!

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    Already working at Wakapi?

    Let’s recruit together and find your next colleague.

    @wakapi.com